jilice Casino – Privacy Policy

1 Data Controller

jilice Casino, operating the website at https://jilice.cam and all associated subdomains and interfaces, is the data controller for personal data collected through the jilice platform. As the data controller, jilice determines the purposes and means by which your personal data is processed, and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

jilice has appointed a Data Protection Officer (DPO) responsible for overseeing our data privacy compliance programme. Contact details for the DPO are provided in Section 14 of this Policy.

2 Personal Data We Collect

The categories of personal data jilice collects depend on how you interact with the platform. The table below outlines the main categories:

2.1 Sensitive Personal Information

jilice may process sensitive personal information as defined under RA 10173 — including government ID numbers and financial account details — solely for the purpose of verifying your identity and complying with anti-money laundering obligations. Such information is treated with heightened security controls and is not used for any purpose beyond what is strictly necessary.

3 How We Collect Your Data

3.1 Direct Collection

jilice collects personal data directly from you when you: register a jilice account; complete identity verification (KYC); make a deposit or withdrawal; contact customer support; respond to a survey or promotional communication; or update your account settings.

3.2 Automated Collection

When you access the jilice platform, our servers and analytics tools automatically collect technical data including your IP address, device identifiers, browser configuration, pages visited, time spent on each page, clickstream data, and session duration. This data is collected through cookies, web beacons, and server log files.

3.3 Third-Party Sources

jilice may receive personal data about you from third-party sources where this is permitted by law, including: payment processors (GCash, PayMaya, BPI, BDO, Metrobank) who confirm transaction status; identity verification service providers used for KYC purposes; and fraud prevention and anti-money laundering screening services.

4 Purposes & Legal Bases for Processing

jilice processes your personal data for the following purposes, each supported by a lawful basis under RA 10173:

• Account creation and management – Processing is necessary for the performance of the contract between you and jilice (i.e., providing you with access to the platform and gaming services).
• Payment processing – Processing is necessary for the performance of the contract and to comply with financial regulatory obligations.
• Identity verification (KYC) – Processing is required by law, specifically jilice's obligations under the Anti-Money Laundering Act (RA 9160 as amended) and applicable PAGCOR-related regulations.
• Customer support – Processing is necessary for the performance of the contract and for jilice's legitimate interest in maintaining service quality.
• Fraud prevention and security – Processing is necessary for the legitimate interests of jilice and its Members in protecting accounts and platform integrity.
• Responsible gaming monitoring – Processing is carried out in the legitimate interests of player protection and to comply with applicable responsible gaming obligations.
• Regulatory compliance and reporting – Processing is required by law, including anti-money laundering reporting obligations and regulatory audits.
• Marketing communications – Processing is based on your freely given, specific, and informed consent, which you may withdraw at any time through your account settings.
• Platform improvement and analytics – Processing is carried out in jilice's legitimate interests in understanding how the platform is used and improving the user experience.

5 Cookies & Tracking Technologies

5.1 Types of Cookies Used

jilice uses the following categories of cookies on its platform:

• Strictly Necessary Cookies: Essential for the platform to function, including session authentication and security tokens. These cannot be disabled without affecting your ability to use jilice.
• Functional Cookies: Remember your preferences such as language settings, game history, and responsible gaming limit configurations.
• Analytics Cookies: Collect anonymised or pseudonymised data about how visitors use the jilice platform to help us improve performance, navigation, and content.
• Security Cookies: Used to detect fraudulent account access, suspicious login patterns, and other security threats.

5.2 Managing Cookies

You can control non-essential cookies through the cookie preference centre accessible from the jilice platform footer. Most web browsers also allow you to manage cookie settings through the browser's settings menu. Disabling certain cookies may affect the functionality of the jilice platform, including your ability to stay logged in between sessions.

6 Data Sharing & Disclosure

jilice does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

6.1 Service Providers

jilice engages trusted third-party service providers who process data on our behalf under written data processing agreements, including: payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and cryptocurrency network operators); identity verification and KYC providers; cloud hosting and infrastructure providers; customer support platform providers; and fraud prevention and anti-money laundering screening services. All such providers are bound by contractual obligations to process your data only as instructed by jilice and in compliance with RA 10173.

6.2 Legal and Regulatory Obligations

jilice may disclose personal data to government authorities, regulatory bodies, law enforcement agencies, or courts where required to do so by applicable Philippine law, court order, or lawful regulatory direction. This includes disclosures required under the Anti-Money Laundering Act to the Anti-Money Laundering Council (AMLC) and disclosures to PAGCOR in the exercise of its regulatory functions.

6.3 Business Transfers

In the event that jilice is involved in a merger, acquisition, restructuring, or sale of all or part of its business, personal data held by jilice may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer via the contact details on your account, and your rights under RA 10173 will continue to apply.

6.4 Aggregated Data

jilice may share aggregated, anonymised statistical data with third parties (for example, gaming industry bodies or analytics partners) where such data does not identify any individual player and cannot be used to re-identify any individual.

7 International Data Transfers

Some of jilice's service providers — including cloud infrastructure and payment processing partners — may operate servers or process data outside the Philippines. Where personal data is transferred outside the Philippines, jilice ensures that appropriate safeguards are in place to protect the data in a manner consistent with RA 10173, including requiring contractual protections equivalent to those applicable under Philippine law.

jilice will not transfer your sensitive personal information outside the Philippines without your explicit consent unless required to do so by applicable law.

8 Data Retention

jilice retains personal data for as long as necessary to fulfil the purposes described in this Policy, including compliance with legal and regulatory obligations. Key retention periods are as follows:

• Active account data: Retained for the lifetime of your jilice account plus a minimum of five (5) years after account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act.
• Customer support communications: Retained for three (3) years from the date of the communication.
• Marketing preference data: Retained until you withdraw consent or request erasure, whichever is earlier.
• Technical and analytics data: Retained in identified form for up to two (2) years; thereafter stored only in anonymised form.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information.

9 Security Measures

jilice implements a comprehensive set of technical, organisational, and administrative security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the jilice platform.
• AES-256 encryption for personal and financial data stored at rest on jilice servers.
• Multi-factor authentication options for all jilice Member accounts.
• Role-based access controls limiting employee access to personal data to those with a genuine operational need.
• Regular security audits, vulnerability assessments, and penetration testing of jilice systems.
• 24/7 monitoring of platform infrastructure for anomalous activity, intrusion attempts, and security incidents.
• Employee training on data privacy and security obligations on a regular basis.

While jilice implements robust security measures, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying jilice immediately if you suspect any unauthorised access to your account.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jilice:

10.1 How to Exercise Your Rights

To exercise any of the rights listed above, submit a written request to jilice's Data Protection Officer at the contact details provided in Section 14. jilice will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by an additional thirty (30) days, of which you will be notified. jilice will not charge a fee for processing data subject requests unless they are manifestly unfounded or excessive in frequency.

11 Children's Privacy

The jilice platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. jilice does not knowingly collect, process, or retain personal data from individuals under 21 years of age. If jilice becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed without notice.

If you are a parent or guardian and you believe that a person under 21 in your care has registered a jilice account, please contact our support team immediately so that we may take appropriate action.

12 Third-Party Links

The jilice platform may contain references to third-party services such as payment providers. Where you navigate away from the jilice platform to interact with a third-party service, this Privacy Policy no longer applies. jilice is not responsible for the privacy practices, security measures, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use in connection with your jilice account.

13 Amendments to This Policy

jilice reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, jilice will notify registered Members via the email address or mobile number on file and will post the updated Policy on this page with a revised Effective Date at the top.

Where changes to the Policy require your consent (for example, changes to the purposes for which we process your data), jilice will obtain that consent before the changes take effect. Your continued use of the jilice platform following publication of non-consent-requiring updates constitutes your acknowledgment of the updated Policy.

14 Contact Us & Data Protection Officer

For all data privacy enquiries, requests to exercise your rights, or concerns about how jilice handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with jilice's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing RA 10173. Information on how to file a complaint with the NPC is available on the NPC's official website.